The SCEPTRE Awards recognise teams in the Shopping Centre sector that demonstrate real quality and excellence. We were delighted when our team at Freshney Shopping Centre in Grimsby won the ‘Customer Service Team of the Year’ award.
Amanda Austin, Centre Director of Freshney Place Shopping Centre commented “It is an absolute delight to have received the award. We are over the moon with the outcome, and see it as a great reward for all the hard work the team put in year in and year out. It is our job to satisfy our customers in all areas when they enter the centre and to have recognition for this at one of the biggest award ceremonies in the industry is a fantastic achievement for everyone involved.'
Matt Lundie, VSG’s Security Manager added, “This is an outstanding achievement for everyone in the team and something we have always strived to meet. It’s amazing and overwhelming that our team has been recognised and stood out from some brilliant competition. We received strong feedback from the judges particularly on all our staff being certified in First Aid, proactively acting on customer feedback seven days a week and successfully supporting all campaigns and community events run by the centre. Well done to everyone in the team for all their efforts.'